Your Data

Data Protection Statement

Parkgrove Funeral Directors (a trading name of Parkgrove Crematorium Ltd.) is committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR). This Data Protection Statement outlines how we collect, use, and safeguard your personal information.

1. Data Controller

Parkgrove Funeral Directors is the data controller responsible for your personal data. Our contact details are as follows:

  • Address: Douglasmuir, Angus, DD11 4UN

  • Telephone: 01241 826035

2. Personal Data We Collect

We may collect and process the following personal data:

  • Personal Identification Information: Name, address, telephone number, email address, and other contact details.

  • Sensitive Information: Details related to the deceased, including their name, date of birth, and any other relevant information necessary to arrange the funeral services.

  • Financial Information: Payment details and billing information.

  • Communications: Records of correspondence and interactions with us.

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:

  • Provision of Services: To arrange and deliver funeral services according to your instructions.

  • Legal Compliance: To comply with legal obligations, including record-keeping and regulatory requirements.

  • Communication: To keep you informed about the services we are providing and any changes or updates.

  • Billing and Payments: To manage payments, including processing deposits, final payments, and handling late payments if applicable.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: The data is necessary for the performance of the contract between you and Parkgrove Funeral Directors.

  • Legal Obligation: We may be required to process your data to comply with legal obligations.

  • Legitimate Interests: Where it is necessary for the legitimate interests of Parkgrove Funeral Directors, provided that these interests do not override your rights and freedoms.

5. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third parties who assist us in providing our services, such as florists, memorial suppliers, and crematoria.

  • Legal Authorities: When required by law, we may disclose your personal data to regulatory or law enforcement agencies.

We do not sell or trade your personal data to third parties for marketing purposes.

6. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal or accounting requirements. After this period, your data will be securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: You have the right to request a copy of the personal data we hold about you.

  • Rectification: You have the right to request the correction of any inaccurate or incomplete data.

  • Erasure: You can request the deletion of your personal data where there is no lawful basis for us to retain it.

  • Restriction of Processing: You have the right to request the restriction of processing in certain circumstances.

  • Objection: You have the right to object to the processing of your data based on our legitimate interests.

  • Data Portability: You have the right to request the transfer of your data to another organisation.

To exercise any of these rights, please contact us using the details provided above.

8. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction.

9. Changes to This Statement

We may update this Data Protection Statement from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes and update the date at the top of this document.

10. Contact Us

If you have any questions or concerns about this Data Protection Statement or our data processing practices, please contact us at:

  • Parkgrove Funeral Directors

  • Address: Douglasmuir, Angus, DD11 4UN

  • Telephone: 01241 826035

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.