Terms and Conditions

Disclosure of Interest Statement:

As a responsible Funeral Director, we are committed to full transparency and compliance with the standards set by the Competition and Markets Authority (CMA). In accordance with Article 5, we provide the following information:

The Ultimate Owner:
The ultimate owner of our business is Mr. Kenneth J Parke. This information is displayed prominently to ensure full transparency regarding the ownership of our funeral service.
Affiliations with Price Comparison Websites:
We do not have any business or material financial interest in any price comparison websites that compare Funeral Director Services and/or Crematoria Services.
Financial Interactions with Third Parties in the Funerals Sector:
We have no material charitable donations, charitable contributions, gratuities, or any other form of payment made to third parties connected to the funerals sector that do not relate to a cost incurred or a service provided on behalf of or to our business. We maintain a transparent and ethical approach to all financial dealings within the funerals sector.

We are committed to upholding these standards to provide a fair, honest, and transparent service to our clients and the community.

Local Crematorium Fees

In compliance with the Competition and Markets Authority (CMA) regulations, we provide the following information on local crematoria within a 30-mile radius of Parkgrove Funeral Directors, including their attended and unattended service fees:

  
      Crematorium Name
      Location
      Attended Service Fee
      Unattended Service Fee
    

  
      Parkgrove Crematorium
      Friockheim, Angus
      £1,220
      £520
    

      Dundee Crematorium
      Dundee, Scotland
      £1,250
      £499
    

Terms and Conditions

1. Introduction

These Terms and Conditions govern the provision of services by Parkgrove Funeral Directors, a trading name of Parkgrove Crematorium Ltd., to our clients. By arranging a funeral service with us, you agree to the terms set out below.

2. Definitions

"We/Us/Our" refers to Parkgrove Funeral Directors, a trading name of Parkgrove Crematorium Ltd.
"You/Your" refers to the client or person responsible for making arrangements with us.
"Service(s)" refers to the funeral services provided by Parkgrove Funeral Directors.

3. Arrangements and Estimates

Upon agreeing to engage our services, an arrangement meeting will be held to discuss and plan the details of the funeral. Following this meeting, we will provide you with an estimate of the total cost of the services discussed.

4. Deposit and Payment Terms

Deposit: A deposit amounting to 50% of the total funeral estimate is required within 48 hours of the arrangement meeting. This deposit confirms your commitment to our services and allows us to commence preparations for the funeral service.
Final Payment: The final bill will be issued 7 days after the funeral service has been conducted. This bill will reflect the actual charges incurred, including any additional costs or adjustments made during the preparation and execution of the services. The deposit paid will be deducted from the total amount due.
Payment Due Date: The final payment must be made within 7 days of the invoice date.

5. Payment Methods

We accept payments by bank transfer, credit/debit card, or cheque. All payments should be made to Parkgrove Funeral Directors, using the payment details provided on the invoice.

6. Late Payment

If the final payment is not received within 7 days of the invoice date, we reserve the right to charge interest on the overdue amount. This interest will accrue daily from the date the payment was due until the date payment is made, at an annual rate of 1.5% above the base lending rate of the Bank of England. This interest will be charged both before and after any court judgment. Additionally, failure to make timely payments may result in us taking further action to recover the outstanding amount, including legal proceedings, for which you may be liable for any associated costs.

7. Cancellation Policy

If you need to cancel the funeral arrangements after the deposit has been paid, you must notify us in writing as soon as possible. Depending on the timing and the extent of work already undertaken, a cancellation fee may apply. The amount of this fee will be determined on a case-by-case basis and may include any non-refundable expenses we have incurred.

8. Changes to Arrangements

Should you need to make any changes to the funeral arrangements after they have been confirmed, you must notify us immediately. We will do our best to accommodate any changes, but please be aware that additional costs may be incurred as a result.

9. Limitation of Liability

Our liability to you shall be limited to the amount paid for our services. We will not be liable for any indirect, incidental, or consequential damages arising from the provision of our services, except in cases of gross negligence or willful misconduct.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

11. Complaints

If you are dissatisfied with any aspect of our service, please contact us in writing within 14 days of the funeral service. We take all complaints seriously and will work to resolve any issues as swiftly as possible.

12. Data Protection

We are committed to protecting your privacy and handling your personal data in accordance with the Data Protection Act 2018. Any personal information you provide to us will be used solely for the purpose of providing our services and will not be shared with third parties without your consent, except where required by law.

13. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Parkgrove Funeral Directors regarding the provision of funeral services. No other terms, whether express or implied, shall apply unless agreed upon in writing by both parties.

Please review these terms carefully and contact us if you have any questions or require further clarification. We are here to support you during this difficult time and ensure that all arrangements are handled with the utmost care and respect.

Parkgrove Funeral Directors

Douglasmuir, Angus, DD11 4UN

Contact Information: 01241 826035

Company Registration: Parkgrove Crematorium Ltd.