Parkgrove Funeral Directors
Last Updated: 08/08/2024

1. Introduction

Parkgrove Funeral Directors ("we", "us", "our") is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect any personal information you provide when using our website [yourwebsite.com] ("Website").

2. Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, phone number, postal address, and other details you provide through forms on our Website or when communicating with us.

• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

• Usage Data: Information about how you use our Website, including pages viewed, services you were interested in, and the duration of your visit.

3. How We Use Your Information

We use the information we collect to:

• Provide you with the services you request.

• Communicate with you regarding enquiries or services.

• Improve our Website and services.

• Comply with legal obligations.

• Send you marketing communications, where you have consented to receive them.

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Contractual Necessity: To fulfil the services you request from us.

• Consent: Where you have given your consent to receive marketing communications.

• Legitimate Interests: To improve our services, enhance customer experience, and secure our Website.

• Legal Obligation: To comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell or lease your personal information to third parties. We may share your data with:

• Service Providers: Third parties who provide services on our behalf, such as IT support, payment processing, and marketing services.

• Legal Authorities: If required by law, to comply with legal processes or protect our rights.

6. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your data transmitted to our Website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request correction of any inaccurate or incomplete data.

• Erasure: Request deletion of your personal data, where applicable.

• Restriction: Request restriction of processing your data.

• Objection: Object to processing your data for specific purposes.

• Data Portability: Request transfer of your data to another service provider.

• Withdraw Consent: Withdraw consent at any time, where we rely on consent to process your data.

To exercise any of these rights, please contact us at contact@infoparkgrovedirect.co.uk

9. Cookies

Our Website uses cookies to enhance your experience. You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. Please note that some parts of our Website may not function properly without cookies.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back regularly to stay informed of updates.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Parkgrove Funeral Directors
Douglasmuir, Friockheim, DD11 4UN
Email: contact@infoparkgrovedirect.co.uk
Phone: 01241 826035